The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Brooms Up Curling Supplies, LLC reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Brooms Up Curling Supplies, LLC reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Brooms Up Curling Supplies, LLC will accept returns on all products in NEW condition within 30 days of the delivery date, minus original shipping and handling fees, return shipping, and a 15% restocking fee.
All exchanged and returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package. We will charge you for replacement of damaged, altered missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
Please pack the products into their original box with plenty of packing material and place the original box in a shipping box (if necessary) and tape securely, and mark with the return address provided to you from our customer service representative. Make sure to ship your product back insured and with tracking. We are not responsible if your package is lost in transit.
Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.
No goods will be accepted for exchange or return without authorization.
Most orders are handled by FedEX Ground and will ship within 48 hours, provided the product ordered is in stock. If you require an expedited shipment of any in stock item or items, please contact us for your shipping charges. Out of stock or special non-stocked items may require extra days to process, and you will be notified of the estimated ship date. Orders are processed Monday – Friday excluding holidays.
Damaged and Short Protection
For your protection, Brooms Up Curling Supplies, LLC purchases excess value coverage from the various Interstate Common Carriers that we employ to ensure that the merchandise you ordered arrives undamaged. The charge for this coverage is INCLUDED in the delivery charge that we quote. In the unlikely event that your shipment arrives with physical damage or shortage:
Advise the carrier’s representative that there is physical damage (or a shortage) and note the damage (or shortage) on the airbill (all damage/shortage must be stated on the airbill, no damage/shortage claims are accepted AFTER the delivery has been made).
Do NOT sign the airbill stating that the merchandise was received in “Good Condition”
Please retain all shipping materials
Please notify our Customer Service Department as soon as possible at 1-877-WECURL2
A representative of the Interstate Common Carrier will contact you to make arrangements for viewing and assessing the damages
In most cases, damaged merchandise is repaired locally.
For orders shipped within the state of Connecticut we will charge and withhold the applicable sales tax. For orders shipped to other states, you are solely responsible for all sales and other taxes.
In the event a product is listed at an incorrect price due to typographical errors, Brooms Up Curling Supplies, LLC has the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment processed. Prompt attention to a refund based upon these circumstances will be arranged.
Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with Brooms Up Curling Supplies for all your curling equipment.